Claims
Claims
Claims Information
The UAS Claims department is dedicated to providing assistance to your needs at a time of unfortunate loss. UAS Claims is a highly specialised team that has extensive experience in managing claims for our mobile plant and machinery customers.
This expertise gained over many years has developed long standing business relationships and credibility with the very best mobile plant and machinery industry service suppliers, who share the same passion in assisting you to get back to operation as quickly as possible after incurring a loss.
Need to make a claim?
Our Claims Department will act quickly on a reported claim and will mobilise our resources to minimise any unnecessary downtime.
Take a look at the steps below, if you are unsure, please contact UAS Claims for assistance.
Step 1: Stay Safe
- Ensure you and anyone involved in the incident are safe and secure.
- Call the police if required by law or your policy.
Step 2: Gather Information
- Get as much information as possible from witnesses or anyone else involved in the accident, including names, addresses, phone numbers, registration plate numbers, makes and models, and insurer details.
- If you have your phone, take some photos of the incident and location.
Step 3: Call or Lodge
- Tell us what has happened straight away.
- Call your intermediaries or UAS on +65 9068 9315 or make a claim by completing the UAS Claim Form.
What happens after you make a claim?
Below is an overview of what to expect after you’ve made a claim. Remember, if you have any questions or if you would like to know how your claim is progressing, please contact our claims professionals on +65 9068 9315.
Quote: we will ask you to obtain a quote or a costing to repair and/or replace the items affected.
Assess: we will assess the quotes and damage, and thereafter give approval to repair the damage or settle your loss.
Complete: we will take care of any settlements for damage to other parties, or recover any losses from third parties
Complaint
UAS is committed to meeting and exceeding our clients’ expectations whenever possible and would like to know if your expectations haven’t been met. You are entitled to make a complaint about any aspect of your relationship with UAS including the conduct of its agents. We manage complaints according to the Singapore General Insurance Code Of Practice (Code). UAS will attempt in good faith to resolve any complaint/dispute in a fair, transparent and timely manner.
The aim of the Code is to provide clear and consistent standards for the general insurance industry so that a better and more informed relationship between general insurers and their policyholders can be established, thereby improving policyholders’ confidence and trust in the general insurance industry.
It also seeks to establish transparency in the insurance products as well as insurance practices so that policyholders are able to make informed choices when making purchasing decisions. Insurance products and services covered under the Code encompass all general insurance policies issued to an individual.
Click here to view a copy of the Code.
Please contact us if you have any complaints about UAS services:
Underwriting Agencies of Singapore
1 Wallich Street
#35-01 Guoco Tower
Singapore 078881
t: +65 6909 3255
e: enquiry@uasg.com.sg
Contact information
We have a highly specialised team with extensive experience in managing claims for our Mobile Plant and Machinery customers.
Claim forms can be emailed to claims@uasg.com.sg
Phone +65 9068 9315