Customer Care
Customer Care
UAS | Customer care
Fast tracking of urgent claims
If an event, such as a natural disaster, has meant you have to make a claim under your policy and resulted in you being in urgent financial need of benefits under that policy, please let us know. We might be able to speed up our assessment to give you a decision on your claim or pay an advance amount to assist ease your financial need.
Contacting QBE
You can contact QBE by phone +65 6224 6633 or send an email to info.sing@qbe.com. QBE’s website is accessible here.
Dispute resolution / complaints
UAS is committed to meeting and exceeding our clients’ expectations whenever possible and would like to know if your expectations haven’t been met. You are entitled to make a complaint about any aspect of your relationship with UAS including the conduct of its agents. We manage complaints according to the Singapore General Insurance Code of Practice(Code). UAS will attempt in good faith to resolve any complaint/dispute in a fair, transparent and timely manner.
The aim of the Code is to provide clear and consistent standards for the general insurance industry so that a better and more informed relationship between general insurers and their policyholders can be established, thereby improving policyholders’ confidence and trust in the general insurance industry.
It also seeks to establish transparency in the insurance products as well as insurance practices so that policyholders are able to make informed choices when making purchasing decisions. Insurance products and services covered under the Code encompass all general insurance policies issued to an individual.
Click here to view a copy of the Code.
Please contact us if you have any complaints about UAS services:
Underwriting Agencies of Singapore
1 Wallich Street
#35-01 Guoco Tower
Singapore 078881
t: +65 6909 3255
e: enquiry@uasg.com.sg
Click here to read our complaints process.